Folkestone Herald 18th April 2013
Written commendation from Folkestone Town Center Management Ltd to the General Manager of The Grand, Robert Richardson.
Fantastic end to the week for the team here!
Trip Advisor Announces The Grand as Winner of the Certificate of Excellence, 2012
Trip Advisor, the internationally recognised market leader in independent travel reviews announced The Grand, Folkestone as winner of their “Certificate of Excellence” on Tuesday 22nd May 2012
Robert Richardson, General Manager of The Grand said “With our visitors coming from not just the British Isles but internationally as well the importance of managing globally available feedback has never been higher and has always been one of our top priorities. To be given this award is truly an outstanding achievement and honor for The Grand, Folkestone and it’s been made possible by the unwavering dedication and commitment from each and every one of The Grands team in their efforts to provide a superior customer experience for every single one of the 250,000 visitors that annually walk through our doors. The ‘Grand’ customer experience is what allows our property to flourish in a competitive market and positions us as the venue of choice within the South Coast.”
Michael Stainer, Proprietor of The Grand since the 1970’s said. “In the almost 40 years that I have been operating here we have never reached the heights that we have reached today, credit to our General Manager and his Team”
The Trip Advisor Awards recognizes the top performing properties in any given area. Performance is based upon the frequency of four or five star (out of five) reviews given to the property over the period.
The Channel Chamber of Commerce had to say the following in its weekly bulletin:
2012 Certificate of Excellence Award
Our congratulations go out to Robert Richardson and his team at the Grand Hotel in Folkestone for being awarded TripAdvisor’s 2012 Certificate of Excellence award.
Only the very best in the business are awarded this Certificate and TripAdvisor is recognizing their 4 rating as an exceptional achievement.
Success as The Grand supports the Governments Work Experience Scheme
Over the last 18 months The Grand has worked closely with the Job Centre in Folkestone to support the government's work experience programme in a scheme that allows the people of Folkestone the opportunity to not just find employment within one of the leading private businesses in the area but to join a billion pound worldwide industry that offers training, qualifications and advancement in properties within every country on the globe.
Persons joining the scheme are given their first experience of the working environment (that is the real interview process, working job descriptions and the realities of joining a profession) and the real potential for securing a job with a real salary and real prospects and a nationally recognized training and qualification scheme. We truly believe in the development of people at The Grand and this initiative allows us to take it just a step further.
As trend setters in this scheme we have been fortunate enough to not only have had exposure in a national newspaper over the last month but to have the Department for Work & Pensions use us as a case study on their website. The link can be found here:
People wishing to join this employment scheme should either contact Anne Murphy at the Folkestone Job Centre Plus or Robert Richardson at The Grand.
The Institute of Hospitality has also kindly helped to highlight our efforts to support this scheme in its weekly Twitter feed:
Inst. of Hospitality @IoH_Online
GM Robert Richardson, FIH, explains how his hotel & staff benefit from the govt’s on #
For more information please contact:
(01303) 222 205